How SmartCity-311 Smoothen Daily Work of Officers Like Me?

I am an assistant engineer at AMC (Ahmedabad Municipal Corporation) and using SmartCity-311 application from last one year for daily reporting. Being an assistant engineer of Virat Nagar (East Zone), I have to visit field on a regular basis and make reports about it submit it to senior authority, but making reports manually, including all the information, was quite difficult.